Got Questions?
We are here to Answer!
What is your delivery timeline?
Please expect delivery within 8-12 business days, give or take, barring any unexpected delays. We strive to ensure your order reaches you as swiftly as possible, but unforeseen circumstances may occasionally arise. Rest assured, we’re here to keep you updated and assist you every step of the way.
What's the best way to care for your products?
Along with your purchase, you’ll receive our Candle Care and Ceramic Care card, detailing essential instructions to ensure the longevity and safety of your products. Remember to store your candles in a cool, dry spot, away from direct sunlight, and never leave a burning candle unattended. While our candles may look tempting, please keep them out of reach of furry friends and little ones to prevent accidents. Your safety and satisfaction are our top priorities!
Do you make custom products?
Customize Your Look:
- Choose from a variety of colors, fragrances, and textures to match your unique style.
- Mix and match candles to create a one-of-a-kind combination.
Note: Custom shapes are not available, but we’re happy to help you find the perfect combination from our existing range.
Can we burn your candles?
Indulge in a captivating scent experience with our expertly crafted candles, designed to delight even when unlit. To ensure a safe and enjoyable ambiance, please place lit candles on a stable surface and use a tray or trinket to catch any wax drips. Your safety and satisfaction are our top priorities, guaranteeing a worry-free and pleasant experience with every use.
Will burning the candles distort their shape?
Our candles are so charming, you’ll be tempted to keep them as decorative treasures! But don’t hesitate to light them up, as they’re equally delightful to smell when burning. Whether lit or unlit, our candles will bring warmth and style to your space, making them a beautiful addition to your home décor.
What are your shipping charges?
A standard shipping charge of PKR 300 applies to every order delivered within Punjab, and a standard charge of PKR 350 applies to every order delivered outside Punjab. Please note that shipping charges are subject to change based on the weight of your package. Our team will communicate any adjustments to you via text or email.
Thank you for your understanding!
How do you ensure safe delivery, and what happens incase there's breakage while delivering?
We understand that our products are delicate and require special care. That’s why we take extra precautions in packaging, carefully wrapping each item and filling boxes with ample padding to minimize the risk of damage during shipping. In the unlikely event that a product arrives broken, we’ll promptly replace it for you. Your satisfaction is our top priority, and we’re committed to ensuring that you receive your products in perfect condition
Why are there additional charges for making the candles scented?
While our decorative candles are designed to be visually appealing, we offer the option to add a scent for an additional fee. However, we recommend opting for unscented candles to ensure they maintain their shape and condition for a longer period. Scented candles can be more prone to degradation over time, but ultimately, the choice is yours!
If you do prefer a scent, we’ll be happy to accommodate your request.
Do you provide bulk discounts?
Yes, we offer bulk discounts! However, as a small business, our mold availability is limited, which affects our bulk pricing. The discount amount will vary depending on the product and the number of molds we have available for that particular item. Please contact us for a custom quote, and we’ll be happy to provide you with more information!